The Client Onboarding Specialist (COS) is responsible for training and supporting new clients, guiding them through platform use, and conducting kick-off calls and site orientations. This role ensures clients can effectively post jobs, manage users, and maximize their outcomes on the platform. The COS works closely with the Client Account Manager to identify and address initial account issues and communicates potential opportunities for enhanced client success. The (COS) position is part of Aya Healthcare, specifically supporting our subsidiary company, DocCafe, to provide dedicated onboarding and support for its clients.

DocCafe.com is an online job board dedicated to helping candidates find their next great career opportunity. Our specialized job boards focus primarily on serving the healthcare industry. We connect qualified physicians and physician assistants to companies that are looking for candidates to fill their job openings. We are a growing, technology-based company and we are looking for a Client Onboarding Specialist (COS) to help support our clients.

Who We Are:

We're a $10+ billion dollar, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem-solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

Responsibilities:

• Conduct training sessions for new clients, guiding them on how to effectively use the platform and its features
• Lead initial kick-off calls and provide a comprehensive site orientation to ensure smooth client onboarding
• Assist clients in selecting the optimal methods for job postings and demonstrate user management, including adding team members to the platform
• Maintain ongoing client engagement by offering guidance on platform use and best practices for achieving desired outcomes
• Communicate opportunities for enhanced results, such as recommending add-on purchases or suggesting ways to increase client activity on the platform
• Collaborate closely with the Client Account Manager to ensure seamless account transitions and client satisfaction
• Proactively identify and address any initial issues within client accounts, escalating to the Client Account Manager when necessary

Required Qualifications:

• Must have a Bachelor's degree
• Minimum of 2 years of sales or client facing role
• Experience in new client training is preferred
• Strong written and communication skills
• Proficiency with Excel, Outlook and CRM software
• Strong time management skills
• Ability to work in a fast-paced, dynamic environment

Compensation: Aya reasonably anticipates the pay scale for this position to be $33.65 hourly, which equates to $70,000 annually, plus bonuses.

The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager's discretion.

Aya Is an Equal Opportunity Employer (EEO) and welcomes all to apply. Please click herefor our EEO policy.