Microcomputer Support: This is an experienced Information Technology Specialist I or equivalent who has broad levels of responsibility, works in more complex system environments, works with multiple PC platforms and operating systems, or is primarily responsible for a major technical area. Incumbent performs duties with minimal supervision.

Network Support: This is an experienced Information Technology Specialist I or equivalent who has broad levels of responsibility, works in more complex system environments or is primarily responsible for a major technical area. The incumbent performs duties with minimal supervision

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Microcomputer Support: 
Determines requirements, installs, configures and maintains desktop operating systems, virtual environments, and application software and hardware in an organization-wide, networked environment. Assists end users with hardware and software applications and/or network usage problems and provides problem resolution; troubleshoots and repairs microcomputers by replacing components and rebuilding and upgrading with new and/or used components; and troubleshoots system problems to provide continued operation through permanent solutions or ways to work around the problems. Serves as technical advisor to college and District staff; assists staff with the planning for new systems or system upgrades; works with college and District Office technicians, specialists, and analysts to maintain college and District-wide systems integrity; and determines necessity and extent of software and hardware upgrades for student use, college staff, administrators, and/or faculty. Develops specifications, descriptions, and operating instructions; performs system analysis on projects of moderate scope; and resolves network connectivity problems on local area network. Manages active directory objects, network shares and network services. Performs first-level problem resolution as assigned by help desk; ensures microcomputers and servers are in compliance with licenses and copyright laws; and researches new technology, evaluates feasibility, and provides draft requisitions for computers and computer related materials. Maintains a depot of spare components for microcomputer repair; surpluses microcomputers and related components; mentors and oversees the work of student assistants and junior technicians; and updates and maintains industry knowledge as related to job functions.

Network Support:
Installs and maintains network components in the organization wide network. Assists end users with hardware and software applications and/or network usage; troubleshoots system problems to provide continued operation; and serves as technical advisor to college and District staff. Develops specifications, descriptions, and operating instructions. Performs system analysis on projects of moderate scope. Works with campus and District technicians, specialists, and analysts to implement and maintain needed connectivity; resolves network connectivity problems; and maintains network availability, performance, and security. Ensures compliance with license and copyright laws. Researches and evaluates new technology. Performs related duties as required.