Job Description

About the Clark

The Clark is a leading cultural institution and actively seeks employees who are energized and motivated by its dual mission as an art museum and a center for research and higher education, dedicated to advancing and extending the public understanding of art. The Clark’s mission and its geographical location define three essential aspects of its character and identity: the quality of its art, the beauty of its pastoral setting, and the depth of its commitment to the generation of ideas. Clark employees enjoy the opportunity to live and work in the Berkshires of Western Massachusetts, a place of rich natural beauty, a dynamic environment defined by its deep cultural resources, and a region that is growing as both a center of innovation and a major tourist destination.

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Position Summary

As a Retail Associate at The Clark, you will play a crucial role in enhancing the visitor experience by providing exceptional customer service and promoting the museum’s merchandise.

You will be part of a dynamic team that bridges the gap between art appreciation and retail sales.

Major Duties and Responsibilities (Essential Functions)

• Greet visitors warmly and assist them with inquiries related to merchandise, exhibitions, and museum facilities (including interactions via phone).
• Provide personalized recommendations based on visitors’ interests and preferences.
• Handle customer complaints or concerns professionally and promptly.
• Maintain an organized and visually appealing retail space.
• Assist visitors in selecting and purchasing art-related products, including books, prints, postcards, and unique museum souvenirs.
• Process transactions accurately using the point-of-sale system.
• Restock displays.
• Develop an understanding of the museum’s collection, artists and exhibitions.
• Stay informed about new arrivals and special promotions.
• Participate in team meetings and training sessions.

Qualifications

• A genuine interest in art, culture, and history.
• Excellent interpersonal skills and a friendly demeanor.
• Previous retail or customer service experience preferred.
• Ability to handle cash transactions accurately.
• Required to work weekends, holidays, and occasional evenings as needed.
• Ability to work collaboratively.

This is a part-time, non-benefitted position.

Minimum Starting Salary: $18.00/hr.

Education, Training, and Skills: High school education or equivalent preferred.

Work Experience: Minimum of 3 months' relevant experience preferred.

Physical Demands and Work Environment 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: 

• Ability to stand for prolonged periods of time.
• Ability to bend and reach.
• Ability to safely lift to 20 pounds.

Work Environment:

• Work will be performed in a retail store and museum spaces.
• The noise level in the work environment ranges from low to high.
• Working weekends and occasional evenings is required.

Employment at the Clark is contingent on the verification of background information submitted by the applicant.

The Clark is an equal opportunity employer, and is committed to the principles of diversity, equity, inclusion, and accessibility (DEIA). We strongly encourage applications from individuals from all identities and backgrounds.

The Clark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or transgender status, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation and training.

The Clark considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

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