Front Desk/Call Center Specialist-Float Team - 132897
Job Description
This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only
UCSD Layoff from Career Appointment: Apply by 10/24/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/29/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under supervision, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Other related duties as assigned.
Interviews patients via telephone to obtain demographic and financial information necessary to secure patient account. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates EPIC system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned, that could include ambulatory float assignments front desk and call center, COVID screening, drive through testing check in, lab labeling, testing support line, etc.
MINIMUM QUALIFICATIONS- Three (3) years of customer service experience.
- Experience with registration, appointment scheduling & insurance verification.
- Knowledge of third-party payors including federal, state and private health plans.
- Proficient computer skills and be able to work between multiple systems during calls.
- Excellent communication skills with the ability to communicate clearly both verbally and in writing.
- Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
- Strong organizational skills with the ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
- Proven problem-solving ability by using good judgment by applying these skills to assist customers and ensure customers' expectations are met.
- One (1) year of EPIC & Cadence experience, or equivalent system.
- Call Center experience.
- Medical Assisting Experience.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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